VARtek Blog

Thirteen years in the technology field have taught me many things. One of the most important things I have realized is that no matter how hard you try, you cannot eliminate the fact that at some point your technology is going to fail. It may be due to severe weather, faulty equipment, or even the construction contractor who insists on cutting the fiber to the core switch during the middle of the day. As a manager I've learned that whatever the case may be, when it does fail, you better have a plan and a process in place to let people know what's going on. VARtek utilizes an automated dialing tool to communicate with school personnel much like school districts typically use to communicate important information to their students and parents. VARtek uses this tool to build custom call lists for each district to make sure key staff members can be notified when there is a problem with technology, and just as important, notified when the problem is resolved. One morning last week I started receiving multiple reports of failure from one of the largest school districts we have partnered with. We quickly established that the internet and VOIP phone system...